A practical operating guide for teams adopting AI quickly without compromising quality, security, or trust.

AI adoption succeeds when teams are explicit about boundaries, not just enthusiastic about tools.
Do
- Define approved use cases and forbidden use cases.
- Keep a human reviewer for high-impact outputs.
- Use versioned prompts and templates for repeatable workflows.
- Capture and review model failures weekly.
- Validate outputs against source systems before action.
- Treat AI tooling access as privileged access.
Don't
- Do not let AI-generated output bypass review in regulated workflows.
- Do not mix sensitive data into prompts without policy controls.
- Do not assume model confidence equals correctness.
- Do not ship agentic workflows without observability.
- Do not optimise for speed at the expense of rollback readiness.
Team operating model
- Product sets problem and success metric.
- Engineering owns architecture and controls.
- Security signs off on tool boundaries.
- Compliance/legal reviews data and risk posture.
- Operations owns incident and rollback playbooks.
Final rule
Adopt AI like infrastructure: fast experimentation, strict production controls.
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